Terms of sale


The purpose of these Purchase Conditions is to regulate the contracting between the Owner, FRANCISCO JOSÉ RULLÁN ALBARDÍAZ, residing at C / Toledo, 7 – B in ELDA (Alicante) Spain, with DNI 25072597K, and the User, in relation to the products that are marketed on this website.

PuppyRide is a platform for online purchase of pet products. Before the final contracting of any of the products offered, it will make available to the user (in the information of the purchase process) the specific conditions established for its offer, which will form part of these General Conditions.


Every Client undertakes, without reservation, to respect these conditions of use. The contracting of the products must be done through the activation of the box “I accept the Purchase Conditions”, which appears at the foot of the page of the request for the purchase order of the items. By checking this box, the Client declares to have read these General Purchase Conditions and expresses total acceptance of each and every one of them.

These conditions may be unilaterally modified by the Owner at any time, so for each purchase process, it is necessary for the Customer to examine and abide by the version that was online on the date the order was placed.


These General Terms of Use are subject to the provisions of Law 7/1998, of April 13, on General Contracting Conditions, to Law 26/1984, of July 19, General for the Defense of Consumers and Users, to Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, Protection of Personal Data, the Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.


To access the different products provided, it is not necessary for the user to subscribe. If he decides to register, the User must fill in a registration form and will be considered “Registered User”. The registered user will receive an access code and a personal password that will allow him to browse our website as a registered user, receive our notifications by email, participate in campaigns and promotions, as well as contract the products and services offered. By means of these codes, the User may access the user area at any time. However, the Owner may be forced to suspend the provision of the service through the web or a part of it, for maintenance reasons.

The User accepts this temporary interruption of the services without having the right to demand any compensation. The Holder reserves the right to reject any application for registration or to cancel a previously accepted registration, without being obliged to communicate or state the reasons for his decision and without generating any right to compensation or compensation. The Holder is not responsible for any breaches or delays that may occur in the provision of the service as a consequence of force majeure and for those other causes that are beyond his control or will.

The User agrees to communicate their true, exact, recent and complete data as requested in the subscription form. The rights of access to the site are non-transferable. The privacy of the passwords are your absolute responsibility, forcing yourself to keep them secret and not communicating them to third parties.


The purchase process consists of several steps. First of all, the buyer of our products must add through the “add to cart” or “make payment now” buttons to the final amount of the purchase (cart). In the case of clicking directly on the buttons to make the payment now, the buyer must fill in the registration data and choose the payment method they want and proceed with it.

Shipping costs will appear automatically when entering address, postal code, town, province and country. Shipping costs vary depending on the destination, as detailed in the Store.

The Owner may make a promotion or special offer of a product available to the User through a Coupon. The User can find this Coupon either on our web platform or in the emails or newsletter that the Owner sends to its Registered Users. Each coupon can only be used once through the identification code that informs of its validity and validity. The conditions regarding the use of the Coupon and about the specific course itself will be indicated during the purchase process as specific conditions that will be considered as particular conditions and that must be expressly accepted at the time of purchase by the User. These specific conditions will establish the information necessary to enjoy the offer, the terms to exchange the coupon, the location or place of enjoyment, the requirements, restrictions, limitations or technical, physical or legal warnings about the product.

The Owner will be responsible for issuing the final invoice of the order made by the User, and must request it by email to info@puppyride.com 


The products will be processed for shipping at the same time the purchase is validated, with the delivery time of approximately 5 days in the peninsula. In the rest of the cases it will vary depending on the destination according to the transport agency. If the recipient has not appeared at the transport office to pick up his shipment or the address is incorrect or incomplete, after a period of 15 calendar days (7 days for international destinations), the shipment will be returned to origin. Therefore, it is recommended that together with the destination address the recipient’s telephone number is included.

PuppyRide does not assume any responsibility when the delivery of the product cannot be carried out as a result of the data provided by the client being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company. As soon as your order is shipped from our facilities, a message will be sent to confirm that it is on its way.


In the event of a defective product, PuppyRide will proceed, as appropriate, to repair, replace, lower the price or terminate the contract, which will be free for the user. All items will have a two-year warranty period from delivery. The User must inform PuppyRide of the lack of conformity within two months of becoming aware of it. 


The user has the right to a refund of the amount of all products in the following terms and conditions: The user who has purchased an item has 14 calendar days from receipt of the product to cancel the purchase.

PuppyRide will make the full refund for the total amount of the purchase, that is, the price of the product plus shipping costs. It is an essential requirement that the products be returned in perfect condition, in their original packaging if possible since if it is not returned in the same packaging of origin, the good may suffer a depreciation in the return price. In the event that a package is delivered damaged, it may be notified to the parcel service.

The recipient must present the notice in writing within the period established by law, which is seven days from receipt, at any office of the carrier. For this, it is necessary to present the complete shipment received, including the packaging material with which it was received. Cancellations can be made by any means, email to info@puppyride.com or by phone at +34 635 43 57 81.

The user can make use of their right to decide the way or means (admitted) to return the product, Although from PuppyRide we recommend that the user data be included along with the order data through the withdrawal form that you can find HERE (check the option “Withdrawal after purchase” on the form).